This section explains how to troubleshoot and resolve common synchronisation issues.
By Laszlo1 author5 articles
The Date Delivered on Shipping Dates is in the future or is not setWithout a Date Delivered the invoice will not be pushed to Xero
No Connectorly is selected against the InvoiceWithout a valid Connectorly selected against an invoice, it won't be synced
The Invoice number already exists in XeroXero will not allow duplicate invoice numbers
How do I resolve "Dynamics 365 solution hasn't been installed/missing"?To use Connectorly for Dynamics 365 and Xero you must install the Connectorly solution in your Dynamics 365 instance.
How can I resend a failed invoice after troubleshooting?You can resend an invoice that failed to sync after troubleshooting by changing the export status from Failed to No.